MTN Nigeria stands as a pioneer in the telecommunications industry, renowned for its expansive network and innovative services. As a vital part of the African and Middle Eastern community, our brand symbolizes reliability and excellence. We're dedicated to attracting top talent, fostering their growth through exceptional employment offerings that extend beyond mere rewards.
Job Title: Collections Analyst at MTN Nigeria
Location: Victoria Island, Lagos
Employment Type: Full-time
Reports To: Manager - Client Success Credit and Collections
Division: Enterprise Business
Mission:
Join us in optimizing revenue through meticulous monitoring and analysis of customer account receivables and collection performance, aligning with our Client Success collection management policy.
Description:
- Conduct thorough reviews of business processes pertaining to collections and debt management for enhanced effectiveness.
- Collaborate with product, UAT, and support teams to ensure alignment of new products and systems with payment terms and collections PPPs.
- Oversee systems to promptly suspend defaulting customers and block individual consumers as necessary.
- Identify and escalate clauses in customer service contracts that impact payment terms, collection, and debt management.
- Collaborate with Finance Operations and Treasury teams to validate data for credit bureau and debt recovery agency platforms.
- Work closely with finance and revenue management teams to develop and report collection performance metrics.
- Conduct QA validation on accounts worked on monthly.
- Foster strong relationships with Senior Management, heads of business units, and staff.
- Perform credit utilization efficiency checks on credit customers and trade partners for necessary limit reviews.
Requirements:
Education:
- Bachelor's Degree in Accountancy, Economics, Business Administration, or related fields.
- Proficiency in English.
Experience:
- 3 - 7 years’ experience in a specialized area, preferably within a medium-sized organization.
- Prior experience in the telecommunications industry in a similar role is advantageous.
How to Apply:
Interested candidates meeting the requirements are encouraged to apply via the link provided.
Application Deadline: April 5th, 2024 (10:59 PM).
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