Business Manager Job Vacancy at Landmark Africa Group

Landmark Africa is a premier real estate and property development company in Nigeria, boasting a portfolio of over 130,000sqm of mixed-use office, leisure, and residential space. Since 1997, we've served more than 5000 organizations, including numerous blue-chip companies, with services such as serviced offices, real estate development, market research, and advisory services.

Position: Business Manager Location: Lagos, Nigeria

Job Overview

Landmark Africa seeks a dynamic and creative Business Manager for a new retail entertainment center in Lagos. This individual will be responsible for overseeing operations, customer experience, marketing, and revenue generation at the center. The ideal candidate will have extensive experience in entertainment, hospitality, or retail management and a passion for creating memorable customer experiences.

Key Responsibilities

1. Business Operations & Management:

   • Oversee daily operations, ensuring smooth and safe experiences for visitors and staff.
   • Manage various business functions, including attractions, dining, ticketing, and retail.
   • Ensure compliance with safety, health, and legal standards for all operations.
   • Supervise and train staff, ensuring excellent service and teamwork.

2. Experience & Attraction Development:

   • Innovate and develop new attractions to engage a diverse audience.
   • Collaborate with creative teams and third-party vendors to introduce new experiences.
   • Monitor customer feedback and adjust offerings accordingly.

3. Marketing & Promotions:

   • Lead marketing campaigns to attract visitors to the entertainment center.
   • Plan events and seasonal promotions to drive traffic.
   • Develop loyalty programs and collaborate on promotional content for digital platforms.

4. Customer Experience & Service:

   • Maintain high standards of service across all visitor interactions.
   • Address customer feedback professionally and promptly.
   • Train staff to enhance guest satisfaction and engagement.

5. Ticketing & Revenue Generation:

   • Oversee ticketing operations, pricing strategies, and promotional offers.
   • Analyze sales data to optimize occupancy and revenue.
   • Coordinate with third-party ticket vendors for seamless operations.

Qualifications

• Bachelor’s Degree in Business Administration, Hospitality, Marketing, or related field.
• 5+ years in entertainment, hospitality, or retail management.
• Proven experience managing operations, marketing, and customer service.
• Strong skills in digital marketing and event planning.
• Leadership, organizational, and problem-solving abilities.

Key Competencies

• Strong leadership and motivational skills.
• Creative and innovative mindset to enhance customer experiences.
• Excellent communication and interpersonal skills.
• Ability to handle complex operational challenges and improve efficiency.

Performance Expectations

• Achieve financial targets and revenue goals.
• Maintain high customer satisfaction scores.
• Foster employee engagement and ensure smooth operations.

How to Apply

Interested candidates should send their CV to recruitment@landmarkafrica.com with the subject line Business Manager – Retail Entertainment Center.

Conclusion

Landmark Africa offers an exciting opportunity for a Business Manager to play a pivotal role in the development and success of a new retail entertainment center in Lagos. The ideal candidate will bring creativity, leadership, and experience to ensure the center becomes a top destination for both locals and tourists.

By managing operations, developing innovative attractions, and leading marketing efforts, this role provides the chance to make a significant impact on both customer experience and the center's overall success. If you are passionate about entertainment, hospitality, and creating memorable experiences, we encourage you to apply and join a leading company in Nigeria’s real estate sector.

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