Skyline International Tourism and Hospitality Limited (SITH), established in 2019, is the hospitality arm of the renowned Skyline Group in Nigeria. The company has rapidly grown to become a significant player in the Nigerian food and beverage industry, making its mark as the fastest-growing F&B company in the region. SITH is responsible for operating the Pizza Hut franchise across Nigeria, excluding Lagos. Pizza Hut, a part of the globally recognized Yum Brands (formerly PepsiCo Restaurants), is an iconic brand in the fast-food industry, providing high-quality pizzas to customers across Nigeria.
StrEat Café: A Global Culinary Experience
In addition to Pizza Hut, SITH proudly presents StrEat Café, a unique brand that reflects the company’s commitment to offering diverse culinary experiences. StrEat Café serves a mix of food and beverages from around the globe, allowing customers to explore different flavors in a cozy and inviting atmosphere. Complementing these culinary delights is Mövenpick Ice Cream, crafted with passion and the finest natural ingredients. Mövenpick Ice Cream reflects the brand's dedication to quality, drawing inspiration from their cows Matilda, Sophie, and Candy, who help produce the best possible ingredients for each batch.
Join Our Team: Call Center Agent Position Available
Skyline International Tourism and Hospitality Limited (SITH) is currently seeking to expand its team. We are recruiting for the position of Call Center Agent at our office located in Gwarinpa, Abuja (FCT). This is a full-time role ideal for a motivated individual who thrives in a customer-centric environment. Below, you’ll find the details about the role and the responsibilities expected of the candidate.
Job Title: Call Center Agent
Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
As a Call Center Agent at SITH, you will be tasked with various customer service functions aimed at ensuring the highest level of satisfaction. Your key responsibilities will include:
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Handling Incoming and Outgoing Calls: You will be responsible for answering calls from customers and, when necessary, making outbound calls to follow up on inquiries or provide additional product information.
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Providing Information to Customers: You will need to have a deep understanding of the company’s offerings and services, so you can provide clear and accurate information to both potential and existing customers.
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Escalating Customer Issues: If an issue arises that cannot be resolved during the call, you will escalate it to a higher authority within the company for prompt resolution.
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Processing Orders and Payments: You will manage customer orders and payment transactions, ensuring that customers are provided with timely and accurate information about product availability, delivery times, and any requests for refunds or exchanges.
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Collaborating with Other Departments: Effective communication with other departments will be crucial to resolving complex customer issues or providing specific product information.
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Troubleshooting Customer Issues: You will play a role in identifying problems and troubleshooting customer concerns related to our products or services, ensuring timely resolution.
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Recording Customer Interactions: Maintaining accurate records of customer interactions, including complaints and resolutions, will be a key part of your responsibilities to help track service quality and identify potential improvements.
Daily Tasks
In addition to the core responsibilities, your day-to-day tasks will include:
- Answering calls, responding to emails, and addressing customer inquiries through chat platforms.
- Providing detailed information on products or services.
- Addressing customer complaints and resolving issues effectively.
- Staying updated on company policies and product knowledge to ensure you are well-informed at all times.
- Escalating complex issues to supervisors when necessary.
- Following up on unresolved customer inquiries.
- Recommending new products or services based on customer feedback and needs analysis.
- Documenting all interactions in accordance with standard operating procedures.
- Meeting sales targets and call handling quotas.
- Managing changes in policies or service renewals efficiently.
Salary
The monthly salary for this position ranges from N70,000 to N80,000.
How to Apply
If you are interested in joining our dynamic team at Skyline International Tourism and Hospitality Limited, please send your updated CV to sithskyline90@gmail.com, using the job title "Call Center Agent" as the subject of your email.
Application Deadline: 23rd December 2024.
Why Work with SITH?
At Skyline International Tourism and Hospitality Limited, we are committed to fostering a work environment that promotes growth, creativity, and customer satisfaction. As part of our team, you will have the opportunity to contribute to the success of a rapidly growing company that is making a significant impact in Nigeria's hospitality industry.
Join us today and be part of a dedicated team that is shaping the future of food and hospitality in Nigeria!
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