Client Success Manager Job Opening at Opay: Apply now

OPay, a leading mobile money platform operated by OPay Digital Services Limited, is licensed by the Central Bank of Nigeria. Since its launch in June 2018, OPay has rapidly expanded its services across all 36 states in Nigeria, with a network of over 500,000 mobile money merchants. However, OPay is more than just a payment company; it is a mission-driven organization committed to ensuring that everyone, regardless of physical borders, social status, or boundaries, has access to financial and social inclusion.

A One-Stop Platform for Daily Transactions

OPay offers a comprehensive mobile-based platform that facilitates payment and a wide array of essential services to enhance everyday life. Millions of users across Nigeria rely on OPay daily to send and receive money, pay bills, and access a variety of services, making it an indispensable part of their daily routine.

As OPay continues to grow and serve millions of Nigerians, we are seeking talented individuals to join our team. We are currently recruiting for the position of Client Success Manager to help us maintain and expand our relationships with key accounts.

Job Title: Client Success Manager

Location: Nigeria

Key Responsibilities

As a Client Success Manager at OPay, you will be instrumental in managing key client relationships, ensuring satisfaction, and driving business growth. Your responsibilities will include:

1. Lead Generation and Account Management:

   • Identify and target key customer accounts, establishing strong and lasting relationships.
   • Manage quotes, orders, and other transactions with clients to ensure smooth operations.

2. Market Insights and Competitor Analysis:

   • Regularly report market feedback, competitor activity, and industry trends to senior management.
   • Provide actionable insights that will help guide business strategies.

3. Customer Support and Issue Resolution:

   • Address customer inquiries promptly, especially in urgent or emergency situations, ensuring the company's reputation is upheld.
   • Resolve complaints and issues to maintain high customer satisfaction levels.

4. Long-Term Client Relationships:

   • Foster long-term, sustainable relationships with key accounts.
   • Regularly engage with clients to understand their needs, gather feedback, and ensure they are satisfied with OPay's services.

5. Market Research and Industry Analysis:

   • Conduct detailed market research to understand the specific needs of clients and to identify emerging market trends.
   • Use this information to adapt OPay’s offerings and strategies to meet evolving customer demands.

Job Requirements

The ideal candidate for this role will have a strong sales background and deep knowledge of customer relationship management. Specific requirements include:

• Experience:

  • A minimum of 3 years of sales experience, with at least 1 year of experience managing key accounts in the industry.

• Industry Knowledge:

  • Strong understanding of market trends, financial processes, and payment needs within the industry.

• Sales Success:

  • A proven track record of meeting or exceeding sales targets in previous roles, with demonstrable success in sales management.

• Ongoing Education:

  • A commitment to personal and professional growth, attending workshops, seminars, and conferences to stay current with industry developments.

• Communication and Leadership:

  • Excellent communication, presentation, and influencing skills to effectively engage stakeholders at all levels of the organization.
  • Demonstrated leadership abilities and a strong aptitude for driving sales processes from inception to completion.

• Customer Service Expertise:

  • Strong background in customer service development and relationship management, with an ability to understand and respond to customer needs effectively.

• Qualifications:

  • A BSc or HND in a relevant field is required.

How to Apply

Interested and qualified candidates should apply by clicking the link below:

Click here to apply

Please note that this role is based in Lagos, with a high priority for candidates located in Ikeja, Alimosho, and the Island areas.

Application Deadline: 3rd February 2024

Join OPay and Be Part of a Global Movement

At OPay, we are shaping the future of mobile payments and financial inclusion in Nigeria. By joining our team, you’ll play a key role in supporting our vision and contributing to the growth of a dynamic company that’s helping millions of people access essential services. Don’t miss this opportunity to be part of a transformative organization. Apply today!

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