Contact Centre Agent Job Opening at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited is a leading HR Outsourcing and Consulting firm specializing in tailored recruitment solutions for businesses of all sizes. We provide expert services across various job categories, including executive, technical, contractual, semi-skilled, and unskilled roles. Additionally, we offer professional services such as payroll administration, expatriate management, manpower planning, executive training, fumigation, and janitorial services.

We are currently hiring for the position below:

Job Title: Contact Centre Agent

Location: Ilupeju, Lagos
Employment Type: Full-time
Industry: Financial Institution

Job Summary

We are looking for a highly motivated Contact Centre Agent to manage customer interactions, enhance engagement, and contribute to business growth. This role requires excellent communication skills, a strong sales mindset, and the ability to resolve customer inquiries effectively while delivering exceptional service.

Key Responsibilities

• Manage a high volume of inbound customer interactions with professionalism and efficiency.

• Identify customer needs and provide personalized solutions to ensure satisfaction.

• Maintain detailed and accurate records of customer interactions, service requests, and account modifications.

• Deliver outstanding service by proactively engaging with customers and addressing their concerns.

• Build and sustain trust-based relationships through clear and transparent communication.

• Resolve customer complaints promptly, ensuring timely follow-up and satisfactory resolutions.

Qualifications & Experience

• Education: Minimum of B.Sc or HND (2.2 or Lower Credit required).

• Experience: At least 3 years of proven experience in customer service or contact center roles.

• Technical Skills: Proficiency in CRM systems, digital tools, and customer engagement platforms.

• Problem-Solving & Adaptability: Ability to manage complex issues, resolve conflicts, and effectively interact with diverse customer profiles.

• Time Management: Strong multitasking, prioritization, and organizational skills in a fast-paced work environment.

• Communication & Relationship Management: Excellent verbal and written communication skills, active listening, and interpersonal abilities.

Salary

N199,000 Monthly

How to Apply

Interested and qualified candidates should apply through the provided link.

Click here to apply

Start your career with a reputable financial institution today! Apply now and join a dynamic team committed to excellence in customer service.

Conclusion

This is an exciting opportunity for professionals who are passionate about customer service and eager to contribute to a thriving financial institution. If you have the required skills and experience, we encourage you to apply and take the next step in your career. Join us in delivering outstanding service and building meaningful customer relationships!

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