Dangote Group stands as Nigeria’s foremost diversified business conglomerate, recognized for its unwavering commitment to excellence in both business practices and product quality. With its operational nerve center situated in Lagos, the pulsating heart of West Africa, Dangote Group has established itself as a pivotal player across various sectors.
Job Opportunity: Customer Relationship Manager, Oil and Gas
Location: Lagos, Nigeria
Job Type: Full-time (On-site)
Overview
Are you driven by the challenge of cultivating and nurturing robust client relationships within the dynamic oil and gas industry? Dangote Group invites passionate professionals to seize an exciting opportunity as a Customer Relationship Manager focused on our Oil and Gas Market Segment.
Responsibilities
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Market Entry Strategy: Devise and execute strategies for penetrating new business markets, ensuring alignment with Dangote Industries Limited's overarching objectives.
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Solution Proposals: Identify potential growth impediments in new business ventures, propose innovative solutions, and seek management approval for implementation.
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Client Satisfaction: Conduct regular surveys and reviews to gauge client satisfaction with new business products and services.
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Account Management: Develop and oversee comprehensive account plans for key new business clients, outlining a strategic growth trajectory over a three-year horizon.
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Relationship Building: Foster enduring strategic relationships with designated distributors and top-tier clients to optimize value generation for Dangote Industries Limited.
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Customer Experience Enhancement: Conduct Customer Journey Mapping across all channels to pinpoint areas for enhancing customer satisfaction and operational efficiency.
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Business Development: Implement CRM strategies across the group, pursue new business opportunities, and communicate innovative product developments to prospective clients.
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Issue Resolution: Serve as a conduit for customer feedback to Sales Teams, ensuring swift escalation and resolution of issues to uphold client satisfaction.
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Reporting and Analysis: Compile and present regular reports detailing all activities related to top-tier customer relationship management to senior management.
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Data Management: Collaborate with cross-functional teams to gather and manage strategic customer data using advanced CRM tools.
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Performance Evaluation: Assess overall performance against predefined benchmarks, identifying opportunities for enhancing operational effectiveness and client satisfaction.
Requirements
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Education: Bachelor's degree in a relevant field.
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Experience: Minimum of 10 years in a similar role within the oil and gas industry.
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Skills: Strong background in customer relationship management, exceptional communication skills, and adeptness in cultivating enduring client relationships.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development Opportunities
- Career Advancement Prospects
How to Apply
Interested and qualified candidates should click here to apply to submit their applications.
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