Customer Service Application Subject Matter Expert (SME) at Airtel Nigeria

Customer Service Application Subject Matter Expert (SME) at Airtel Nigeria
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Location: Lagos, Nigeria

Employment Type: Full Time

Company Overview:

Airtel Nigeria (Airtel Networks Limited) is a prominent telecommunications services provider headquartered in Lagos, Nigeria's commercial hub. Renowned as one of the top four mobile service operators in Nigeria, Airtel boasts a subscriber base exceeding 39.8 million. Its array of services includes 2G, 3G, and 4G wireless connectivity, alongside mobile commerce and enterprise solutions.

Job Description:

As the Customer Service Application SME, you will play a pivotal role in maintaining and bolstering all Customer Service Application tools and utilities essential for Airtel Nigeria's IT services. This expert-level position entails close collaboration with the HQ-IT Customer Service Application team to ensure the seamless alignment of IT services with Airtel Nigeria's business objectives.

Responsibilities:

  • Implementing Customer Service Application domain strategies and initiatives to enhance IT enablement and drive sales.
  • Leading the execution of projects within the Customer Service domain, fostering cross-functional teamwork to achieve Airtel Nigeria's business goals.
  • Streamlining change requirement delivery processes for expedited time-to-market and optimal efficiency.
  • Championing continuous process improvement and value creation through streamlined application design and enhanced customer experiences.
  • Ensuring the timely rollout of projects with robust governance mechanisms in place for successful implementation.
  • Delivering IT solutions punctually and within budget to facilitate commercial product launches.

Experience & Educational Qualifications:

  • M.Sc./Bachelor's Degree in Computer Science, Systems Analysis, or related fields.
  • 5-7 years of experience in Customer Service domain application design and delivery.
  • Proven track record of successfully executing projects within the relevant domain.
  • Proficiency in redesigning and simplifying products, services, and processes.
  • Familiarity with multi-vendor managed service IT operating models.

Required Skills:

  • Strong organizational skills with a structured approach to work and activity planning.
  • Excellent written and verbal communication skills.
  • Ability to assess the value of new technologies and provide suitable technical solutions.
  • Knowledge of business process re-engineering principles and methodologies.

How to Apply:

Interested and qualified candidates can apply by clicking here.

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5 reviews · 2 months ago

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2 reviews · 3 days ago

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1 review · 2 months ago

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