Feegor is a leading B2B e-commerce platform revolutionizing the way retailers in Nigeria discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. As the backbone of Nigeria’s informal retail sector, Feegor provides the technology and infrastructure necessary for seamless, reliable, and efficient transactions. Our platform ensures that businesses can easily access quality products, expand their sourcing options, and optimize their operations.
We Are Hiring: Customer Service Executive
Location: Lagos
Employment Type: Full-Time
At Feegor, we believe that exceptional customer service is key to driving success. We are looking for a dedicated and driven Customer Service Executive to join our team. This role offers an exciting opportunity to support our growing customer base, ensuring that our clients receive the highest quality service.
Key Responsibilities
As a Customer Service Executive, you will play a crucial role in maintaining Feegor’s reputation for excellence in customer care. Your primary duties will include:
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Sales Generation and Customer Support:
- Actively generate sales, cross-sell, and upsell products and services to customers.
- Respond promptly to customer queries through calls, chats, emails, and social media, providing effective solutions to their concerns.
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Relationship Building:
- Foster long-term, sustainable relationships with customer accounts by engaging in open, transparent, and ongoing communication.
- Gain customer trust by providing outstanding service, ensuring satisfaction, and proactively addressing needs.
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Achieving Sales and Service Targets:
- Meet personal and team-based sales targets as well as call-handling quotas.
- Continuously work towards exceeding set goals, focusing on both customer satisfaction and sales performance.
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Customer Feedback and Advocacy:
- Maintain a positive, empathetic, and professional demeanor in all customer interactions.
- Gather customer feedback, testimonials, and insights to improve service quality and support future business growth.
Required Qualifications and Skills
The ideal candidate will have a strong customer service background and the ability to thrive in a fast-paced, sales-driven environment. Key qualifications include:
- Education: A minimum of a B.Sc degree in Sales, Marketing, or any relevant field.
- Experience: At least 3 years of experience in a customer service or similar role with a proven track record of success.
- Skills: Excellent communication and presentation skills, with the ability to handle diverse customer personalities effectively.
- Mindset: A result-oriented approach, with a focus on meeting and exceeding both sales and service targets.
How to Apply
If you are passionate about customer service and ready to contribute to the success of a dynamic company, we would love to hear from you. Interested and qualified candidates should send their CVs and a cover letter to: contact@feegor.com. Please use the job title "Customer Service Executive" as the subject of your email.
Note: Only shortlisted candidates will be contacted.
Conclusion
Feegor is at the forefront of transforming Nigeria's informal retail sector, providing a cutting-edge platform that enables retailers to easily connect with manufacturers and wholesalers. As we continue to grow, we are seeking passionate individuals to join our team and contribute to the success of our mission. The role of Customer Service Executive offers an exciting opportunity to make a tangible impact, driving both customer satisfaction and business growth.
If you're ready to be a part of an innovative company committed to delivering exceptional service and fostering long-term relationships, we encourage you to apply and help shape the future of retail in Nigeria.
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