Universal Human Resource Consult is a leading human resource consulting firm dedicated to managing both private and government organizations. Our focus is on effective staff recruitment, selection, training, and coordination, driving sustainable growth and enhancing the quality of service delivery within organizations.
We are excited to announce a job opening for the position of:
Job Title: Customer Service Manager
Location: Lagos
Employment Type: Full-time
Job Overview
The Customer Service Manager plays a critical role in building and maintaining strong customer relationships. In this position, you will collaborate with cross-functional teams to improve customer experience, analyze feedback for improvement opportunities, and lead initiatives to enhance service delivery.
Key Responsibilities
- Lead and manage the customer service team to ensure exceptional service delivery.
- Develop and implement customer service policies, procedures, and standards.
- Monitor team performance for timely and accurate resolution of customer inquiries.
- Implement initiatives to enhance service quality and exceed customer expectations.
- Maintain comprehensive knowledge of company products, services, and policies.
- Stay updated on industry best practices and trends in customer service.
- Prepare regular reports on customer service metrics and team performance.
- Handle escalated customer complaints, providing effective solutions.
- Collaborate with other departments to improve overall customer experience.
- Analyze customer feedback and data to identify trends and areas for improvement.
Requirements
- Bachelor's Degree with a minimum of 5 years of experience as a Customer Service Manager.
- Proven track record of improving customer satisfaction.
- Ability to collaborate effectively with cross-functional teams.
- Strong knowledge of customer service principles and practices.
- Excellent organizational and time management skills.
- Previous experience in a customer service management role.
- Strong leadership, interpersonal, and communication skills.
- Exceptional problem-solving and decision-making abilities.
Remuneration/Salary
NGN 450,000 / Month
How to Apply
Interested and qualified candidates should send their CV (PDF) to: apply.uhrrecruitment@gmail.com using the Job Title as the subject of the email.
Application Deadline: 20th November 2024.
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