Customer Service Officer at WorQulture

Job Title: Customer Service Officer
Location: Lekki Phase One, Lagos
Employment Type: Full-time
Availability to Start: Immediate
Work Hours: 8am - 5pm (Mondays - Saturdays)

Job Description:

Join WorQulture as a Customer Service Officer and play a vital role in ensuring top-tier service for our esteemed baking and confectionery store clientele. Your primary focus will be to maintain front-line operations, guaranteeing 100% customer satisfaction. We're seeking individuals with exceptional interpersonal skills who can cultivate mutually beneficial relationships. If you're proactive, adept at problem-solving, and excel in customer interactions, we want you on our team.

Duties and Responsibilities:

• Promptly respond to customer inquiries via various channels.
• Cultivate and maintain strong customer relationships.
• Prioritize customer retention and ensure satisfaction levels remain high.
• Provide professional and attentive service to all customers.
• Efficiently handle and resolve client issues and complaints.
• Manage company's social media presence.
• Keep customers informed about new products to drive sales.
• Negotiate and oversee business contracts.
• Develop effective problem-solving strategies for customer issues.
• Conduct regular status meetings with development resources and clients.
• Maintain accurate customer correspondence records and reports.
• Tailor service to meet individual customer needs.
• Foster positive client relationships to encourage repeat business.

Requirements:

• Bachelor's Degree / OND / HND
• 1-3 years of experience in customer relations or related roles
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Organizational proficiency
• Proficiency in Microsoft applications
• Time management and project organization skills
• Customer-focused mindset with a positive attitude
• Detail-oriented approach
• Ability to work autonomously with minimal supervision

How to Apply:

Send your CV to careers@worqulture.com with the subject line indicating the job title and location.

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