Job Title: Customer Service Officer
Location: Lekki Phase One, Lagos
Employment Type: Full-time
Availability to Start: Immediate
Work Hours: 8am - 5pm (Mondays - Saturdays)
Job Description:
Join WorQulture as a Customer Service Officer and play a vital role in ensuring top-tier service for our esteemed baking and confectionery store clientele. Your primary focus will be to maintain front-line operations, guaranteeing 100% customer satisfaction. We're seeking individuals with exceptional interpersonal skills who can cultivate mutually beneficial relationships. If you're proactive, adept at problem-solving, and excel in customer interactions, we want you on our team.
Duties and Responsibilities:
- Promptly respond to customer inquiries via various channels.
- Cultivate and maintain strong customer relationships.
- Prioritize customer retention and ensure satisfaction levels remain high.
- Provide professional and attentive service to all customers.
- Efficiently handle and resolve client issues and complaints.
- Manage company's social media presence.
- Keep customers informed about new products to drive sales.
- Negotiate and oversee business contracts.
- Develop effective problem-solving strategies for customer issues.
- Conduct regular status meetings with development resources and clients.
- Maintain accurate customer correspondence records and reports.
- Tailor service to meet individual customer needs.
- Foster positive client relationships to encourage repeat business.
Requirements:
- Bachelor's Degree / OND / HND
- 1-3 years of experience in customer relations or related roles
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Organizational proficiency
- Proficiency in Microsoft applications
- Time management and project organization skills
- Customer-focused mindset with a positive attitude
- Detail-oriented approach
- Ability to work autonomously with minimal supervision
How to Apply:
Send your CV to careers@worqulture.com with the subject line indicating the job title and location.
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