Seven-Up Bottling Company Limited, one of Nigeria's foremost manufacturing firms, produces and distributes a wide array of beloved beverages such as Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea, and Aquafina premium drinking water. Recently venturing into the Home & Personal Care sector with the introduction of the 2SURE brand, the company launched its inaugural product, a Hand & Surface Sanitizer. With nine cutting-edge bottling plants strategically located across Nigeria, Seven-Up is committed to maintaining top-tier manufacturing capabilities.
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Summary
As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, ensuring exceptional support and satisfaction.
Responsibilities
- Respond promptly to customer inquiries regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Gather and document customer feedback to enhance service delivery.
- Contribute to ongoing efforts to improve the overall customer experience.
- Provide support to customers via multiple communication channels.
- Escalate complex issues to management for resolution.
Qualifications
- Bachelor's Degree in Business Administration or a related field.
- Minimum of 2 years' experience in a customer service role, demonstrating a track record of success.
- Exceptional written and verbal communication skills.
- Strong grasp of management practices and techniques.
- Excellent leadership and interpersonal abilities.
- Proficiency in Hausa or Igbo languages.
- Familiarity with Microsoft Office and customer service software.
- Willingness to work on a shift basis.
How to Apply
Interested and qualified candidates should click here to apply.
Note: Only shortlisted candidates will be contacted.
Application Deadline: 15th August, 2024.
Conclusion
Join Seven-Up Bottling Company Limited as we continue to innovate and deliver quality products that enrich the lives of Nigerians nationwide. If you're passionate about customer service and ready to make a difference, apply now and be part of our dynamic team.
Together, we'll shape the future of beverage and personal care solutions in Nigeria. Don't miss this opportunity to grow your career with a leading industry player. Apply today and let's build a brighter future together.
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