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Job Title: Customer Services Representative
Location: Lagos
Job Type: Temporary
Job Summary:
We're seeking an experienced Customer Services Representative (Temporary) to drive order management and operational performance within Tetra Pak West Africa. This 6-month maternity cover position, based in Lagos, Nigeria, requires expertise in customer service and supply chain logistics.
Responsibilities:
- Serve as the primary contact for routine order placement, sales forecasting, and design status.
- Ensure successful delivery of Order Fulfilment Packaging Material (OFPM).
- Manage customer stocks and coordinate delivery requirements.
- Oversee packaging materials claims and ensure compliance with policies and procedures.
- Coordinate the design process for new and modified designs.
- Control order fulfilment process and optimize customer delivery.
- Manage forecasting modelling tools and facilitate sustainable volume growth.
- Resolve sales and operational issues for packaging materials supply.
- Participate in WCM activities and projects.
Requirements:
- Degree in Logistics, Supply Chain, Social Science, or Business Administration.
- 2 years of experience as a Customer Services Representative.
- Strong communication and negotiation skills.
- Proficiency in MS Office and SAP (preferred).
- Ability to work effectively in a team environment.
- Flexible working attitude and ability to prioritize tasks.
We Offer You:
- Exciting challenges and development opportunities in a global landscape.
- Culture of innovation and visible results.
- Equal opportunity employment with diversity and inclusion.
- Competitive compensation and benefits with flexible working arrangements.
How to Apply:
Interested and qualified candidates should click here to apply.
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