Microsoft Corporation is a leading American multinational technology company headquartered in Redmond, Washington. Renowned for its innovation, Microsoft develops, manufactures, licenses, supports, and sells a wide range of products and services, including computer software, consumer electronics, and personal computers. Some of its most well-known software products include the Microsoft Windows operating system, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Our mission at Microsoft is to empower every person and organization on the planet to achieve more.
Position: Customer Success Account Manager
Job Number: 1771305
Location: Lagos, Nigeria
Travel: 0-25%
Employment Type: Full-Time
Role Type: Individual Contributor
Work Site: Up to 50% remote
Profession: Customer Success
Discipline: Customer Success Account Management
Job Description
We are seeking a dynamic and strategic Customer Success Account Manager who excels in building relationships and coaching others on effective engagement strategies with customers, partners, and internal stakeholders. This role involves identifying, navigating, and influencing key technical and executive-level stakeholders to enhance customer satisfaction and drive success.
Key Responsibilities
Customer Relationship Management
- Engage and influence key technical, business, and executive stakeholders, including partners, to achieve customer business objectives.
- Foster and maintain strong relationships with internal stakeholders, providing insights and guidance on customer priorities.
- Share industry trends and best practices with customers to enhance their understanding of Microsoft’s offerings.
- Lead the creation and evolution of strategic relationships with customers and partners to ensure quality solution delivery.
- Drive conversations focused on business value and align Microsoft’s strategies with customer priorities.
Technical Relevance
- Align Microsoft’s cross-cloud solutions (e.g., Azure, Microsoft 365, Dynamics) with customer needs to accelerate their business transformation.
- Evangelize Microsoft’s position in the competitive cloud technology marketplace.
- Utilize in-depth industry knowledge and technical expertise to foster customer success and enable digital transformation.
Customer Success Leadership
- Identify and mitigate potential blockers to customer success through data analysis and customer feedback.
- Collaborate with customers to understand their objectives, optimize usage of Microsoft products, and drive adoption.
- Lead program planning and customer-facing reviews, aligning Customer Success Plans (CSPs) with account priorities.
- Drive and implement strategies to enhance operational health and facilitate value realization for customers.
Qualifications
Required
- Master’s Degree in Business, Sociology, Psychology, Computer Science, or a related field with experience in customer success, solution delivery, or portfolio management; or a Bachelor's Degree with equivalent experience.
Preferred
- Prosci or equivalent change management certification.
- Project Management Institute (PMI) or equivalent certification.
- ITIL Foundation certification or equivalent service management certification.
- Microsoft or equivalent certification in relevant technologies (e.g., Azure, Microsoft 365).
Benefits
- Comprehensive healthcare coverage.
- Access to educational resources and professional development opportunities.
- Discounts on Microsoft products and services.
- Retirement savings and investment options.
- Generous parental leave policies.
- Flexible vacation and time-off policies.
- Opportunities for community engagement and networking.
How to Apply
If you are passionate about customer success and technology, we encourage you to apply! Interested candidates should click here to submit their application.
Conclusion
The role of Customer Success Account Manager at Microsoft offers a unique opportunity to drive impactful relationships and foster customer satisfaction in a dynamic environment. If you're ready to leverage your skills and passion for technology to empower customers in their digital transformation journeys, we invite you to join our team and help us realize our mission of empowering every person and organization to achieve more.
Apply today and take the next step in your career with Microsoft!
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