When you join Renaissance®, you become part of a global leader in pre-K-12 education technology. Our solutions help educators analyze, customize, and plan personalized learning paths for students, creating energizing learning experiences in the classroom. Renaissance's passionate employees and educational partners drive phenomenal student growth, with our solutions used in over one-third of US schools and in more than 100 countries worldwide.
Our mission is guided by our core values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We believe Customer Success is about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible. As a Customer Success Manager (CSM) at Nearpod by Renaissance, you will support teachers and administrators through onboarding, nurturing, and renewal. Your goal is to not only retain customers but to ensure they have an outstanding experience with our platforms, driving successful student learning outcomes.
This role manages District and School level accounts, aiming for successful implementations at scale while achieving Renaissance's business outcomes.
Responsibilities
- Drive adoption, retention, and expansion among valuable school customers by understanding their needs, defining success criteria, and crafting success plans.
- Build and leverage key partner relationships across districts and develop a communication cadence with customers to monitor account health and deliver excellent student learning outcomes.
- Collaborate with sales, marketing, and product teams throughout the Customer Success journey to anticipate customer needs and adapt strategic plans.
- Manage expansion sales through qualification, needs analysis, product demonstration, negotiation, and the ability to sell benefits and features.
- Continuously self-educate about Nearpod's products and the K-12 competitive landscape.
- Seek to understand change and incorporate new processes and systems efficiently.
- Curate success stories from districts to enhance Renaissance's efficacy resources.
- Nurture relationships with administrators and teachers using Nearpod and/or Flocabulary to guarantee desired outcomes.
Qualifications
- 2+ years of experience in Customer Success or Account Management
- Flexible and adaptive, thriving in an environment where every day is different
- Ability to balance inbound requests with proactive outbound activities efficiently
- Quick learner who enjoys learning new software and techniques
- Detail-oriented and organized, with the ability to document customer interactions precisely
- Driven to exceed customer expectations
- Background in Education and/or with SaaS companies is a plus
Additional Information
- Salary Range: $68,000 - $80,000 (excluding incentive plan)
- Benefits include world-class health benefits, 401(k) with company match, paid vacation and sick time off, parental leave, tuition reimbursement, and more.
At Renaissance, we encourage all applications, especially from women, underrepresented individuals, protected veterans, and individuals with disabilities. We are an equal opportunity employer and provide reasonable accommodations for qualified individuals.
How to Apply
Apply now to join Renaissance and contribute to shaping the future of education technology.
For more information, visit: Renaissance
Employment Type: Full Time
Job ID: Renaissance_Learning_FGB-743999996505195
Conclusion
Joining Renaissance means becoming part of a passionate and innovative team dedicated to transforming education through technology. As a Customer Success Manager, you will play a crucial role in driving successful student outcomes and supporting educators worldwide.
With opportunities for professional growth, a comprehensive benefits package, and a mission-driven culture, Renaissance offers a rewarding career path for those committed to making a difference in pre-K-12 education.
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