Customer Support Analyst Job at MTN Nigeria

Customer Support Analyst Job at MTN Nigeria
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Location: Victoria Island, Lagos
Job Identification: 4641
Job Category: MTN Level 2
Employment Type: Full Time

Mission

Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.

Responsibilities

  • Deliver superior customer service by promptly and professionally responding to client inquiries via phone, email, and other communication channels.
  • Provide accurate information regarding our MoMo PSB products, services, policies, and procedures.
  • Document identified key risks, issues, and dependencies and set mitigation actions with guidance from the customer support manager.
  • Prepare the documentation required for sign-off on tactical changes.
  • Adhere to established service standards, compliance guidelines, and company policies.
  • Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.
  • Resolve customer escalations sent to MoMo Operations Teams.
  • Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact for the customer support manager.
  • Build and maintain positive relationships with clients, ensuring their satisfaction and loyalty.
  • Understand and anticipate client needs, concerns, and goals, and provide appropriate guidance and support to meet their expectations.

Requirements

Education

  • Bachelor's degree in a relevant field (e.g., Business, Finance, or Customer Service) or equivalent work experience.
  • Relevant postgraduate education is an advantage.

Experience

  • A minimum of 3 to 7 years’ experience in customer support in a financial role is required.
  • Proven experience in a customer service role, preferably within the financial industry.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Proficient in using CRM systems and other relevant software applications.
  • Knowledge of financial products, services, and regulations is highly desirable.
  • Ability to maintain professionalism and composure in high-pressure situations.
  • Demonstrate commitment to delivering exceptional customer experiences.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.

How to Apply

Interested and qualified candidates should click here to apply.

Application Deadline: 29th July, 2024

Conclusion

Joining MTN Nigeria as a Customer Support Analyst is an exceptional opportunity to contribute to a leading telecommunications company renowned for its innovative services and customer-centric approach. If you have the passion for delivering outstanding customer service and meet the qualifications outlined above, we invite you to apply and become a part of our dynamic team.

Don’t miss out on the chance to advance your career with a brand that values talent and dedication. Apply now and help us continue to provide unparalleled service to our valued clients.

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5 reviews · 2 months ago

This platform revolutionized our inventory management. Super reliable!

Chinelo Okonkwo
4 reviews · 4 days ago

Excellent customer support. Highly recommend for cleaning service transactions.

Kunle Adebayo
2 reviews · 3 days ago

Efficient and user-friendly for managing our environmental services. Fantastic!

Aisha Bello
1 review · 2 months ago

Streamlined our workflow perfectly. Simple and seamless interface.

Emeka Nwankwo
1 review · 3 months ago

Great experience with this platform. Improved our property management significantly.

Fatima Ahmed
3 reviews · 1 month ago

Our laundry services have never been more efficient. Outstanding platform!

Adebola Williams
5 reviews · 2 months ago

This platform revolutionized our inventory management. Super reliable!

Chinelo Okonkwo
4 reviews · 4 days ago

Excellent customer support. Highly recommend for cleaning service transactions.

Kunle Adebayo
2 reviews · 3 days ago

Efficient and user-friendly for managing our environmental services. Fantastic!

Aisha Bello
1 review · 2 months ago

Streamlined our workflow perfectly. Simple and seamless interface.

Emeka Nwankwo
1 review · 3 months ago

Great experience with this platform. Improved our property management significantly.

Fatima Ahmed
3 reviews · 1 month ago

Our laundry services have never been more efficient. Outstanding platform!

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