Field Support Technician Job Opening at Fiberone Broadband

FiberOne Broadband is a leading internet service provider specializing in fiber optic technology. Our mission is to deliver faster, more reliable internet to both residential and commercial clients by utilizing cutting-edge fiber optic cables. We are expanding our team and currently seeking qualified individuals to fill the position of Field Support Technician. This is an exciting opportunity to work with a growing company that is committed to innovation and excellent customer service.

Position: Field Support Technician
Location: Ilorin, Kwara
Employment Type: Contract

Job Responsibilities

As a Field Support Technician, you will play a critical role in ensuring the high quality and reliability of FiberOne Broadband's services. Your responsibilities will include:

1. Installation and Setup

   • Install and configure fiber optic cables, connectors, and related equipment in both residential and commercial environments.
   • Ensure all installations meet FiberOne's standards for performance, safety, and customer satisfaction.

2. Network Maintenance

   • Perform regular maintenance checks on fiber optic networks to guarantee the smooth and continuous delivery of services to customers.
   • Address minor issues proactively to prevent service disruptions.

3. Documentation and Reporting

   • Keep detailed and accurate records of installations, repairs, and routine maintenance activities.
   • Ensure documentation is up to date and accessible for future reference.

4. Customer Support

   • Provide excellent technical support to customers, addressing any concerns or issues related to their fiber optic services.
   • Troubleshoot and resolve connectivity or technical issues promptly.

5. Safety and Compliance

   • Adhere to all safety protocols and industry standards when working in the field.
   • Ensure that safety guidelines are followed during installations and repairs to maintain a safe working environment.

6. Troubleshooting and Issue Resolution

   • Identify and resolve any technical issues that may arise with fiber optic connections, such as signal loss, cable damage, or connectivity problems.
   • Work with the technical team to implement effective solutions to complex issues.

7. Performance Testing

   • Use specialized tools and equipment to test the integrity and functionality of fiber optic cables and connections.
   • Conduct thorough tests to ensure all systems meet the required performance standards before completion.

Qualifications

• Previous experience in the installation, maintenance, or support of fiber optic networks is preferred.
• Knowledge of fiber optic tools and testing equipment is an asset.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for interacting with customers and team members.
• Ability to work independently and manage time effectively in the field.
• Adherence to safety protocols and a commitment to high-quality service delivery.

How to Apply

Interested and qualified candidates should submit their CV to: Careers@fob.ng
Please ensure that the job title "Field Support Technician" is included in the subject line of your email.

Application Deadline: 13th December 2024

Conclusion

At FiberOne, we believe in nurturing talent and creating opportunities for growth. By joining our team, you'll be a part of a dynamic company dedicated to delivering exceptional internet services. We provide a supportive environment for employees to grow their careers, with opportunities for advancement and continuous learning.

Take the next step in your career today and apply to be a part of the FiberOne team!

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