Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. While not all our employees have served in the military, we all share the commitment to give back to those who have. We work together to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. These values guide everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Fraud Agile Product Lead, you will be responsible for managing the prioritization, documentation, execution, and dependent workstreams associated with delivering scaled agile features related to specific initiatives, epics, or business milestones.
We offer a flexible work environment that requires an individual to be in the office four days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel.
The Opportunity
What you'll do
- Partner with the Bank agile team to develop, translate, and drive the vision and strategy to key stakeholders and team members on Bank products to include member satisfaction.
- Lead the Bank agile team in understanding business requirements for effective product solutions.
- Collaborate with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and delivering quality and innovative solutions.
- Define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
- Drive execution of successful objective implementation for Bank products and customer experience.
- Solve unique problems with broad impact on the business using an innovative, data-driven approach to decision making.
- Set and deliver against Bank agile team-level OKRs.
- Act as the “voice of the end-user” and proactively seek customer feedback to understand their needs and ensure value is delivered to the marketplace.
- Manage the Bank agile team backlog, including grooming, prioritization, and refinement.
- Optimize the flow of value by assisting the multi-Bank agile team environment and progressing towards objectives, goals, and commitments.
- Act strategically and proactively to meet required objectives and support the Bank agile team's needs and goals.
- Identify and drive opportunities for continuous team and process improvement.
- Lead projects with notable risk and complexity and develop the strategy for project execution.
- Anticipate business and regulatory issues and recommend product, process, or service improvements.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have
- Bachelor’s Degree OR 4 years of related experience in addition to the minimum years of experience required.
- 8 years of experience in process improvement, project delivery, business/requirements analysis, or directly related to supported business operations/product line.
- Knowledge of multiple technical software delivery methodologies (Agile, Waterfall, SAFe) with a proven track record of using these skills to develop and manage products through the entire product life cycle.
- Expert experience in analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
- Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
- Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules, and regulations.
- Experience communicating complex ideas, anticipating potential objections, and persuading others to adopt a different point of view.
What sets you apart
- Background in SCALED AGILE (Kaizen, SAFE, LESS) 3-10 years preferred
- Preferred experience as an Agile Product Owner
- Familiarity with Business Architecture/Human Centered Design
- Data Lake/Data Design background preferred
- Fraud Background is a bonus
- Familiarity with Process Engineering
- US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be performed in the job.
What we offer
Compensation
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Client-provided location(s): Phoenix, AZ, USA
Job ID: usaa-1419404554
Employment Type: Full Time
Conclusion
At USAA, we pride ourselves on our commitment to serving those who serve our country. Our core values of honesty, integrity, loyalty, and service drive everything we do, from supporting our members to fostering a collaborative and innovative work environment. As a Fraud Agile Product Lead, you will play a crucial role in enhancing our banking products and delivering exceptional experiences to our members.
If you are passionate about making a real impact, possess a strong background in agile methodologies, and thrive in a dynamic and mission-driven environment, we invite you to join our team. Apply today and be part of an organization that values your skills, offers competitive compensation, and provides best-in-class benefits to support your well-being and career growth.
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