At USAA, our mission is deeply rooted in supporting the financial security of millions of U.S. military members and their families. While not all of us have served in the military, we are united by a commitment to honor and give back to those who have. Together, we strive to create exceptional experiences and meaningful impacts for our members.
Our Core Values
Our values honesty, integrity, loyalty, and service serve as the foundation for everything we do. These principles guide our interactions with members and each other, fostering a workplace that's not only productive but also genuinely supportive and respectful.
Join us and become a part of what makes USAA exceptional.
The Opportunity
Role Overview:
As a Fraud Operations Lead at USAA, you will play a pivotal role in establishing, executing, and overseeing fraud management activities. You'll lead cross-functional teams in developing and implementing strategic fraud risk management initiatives, ensuring compliance with regulatory requirements and internal policies. Your expertise will be crucial in identifying emerging risks and inefficiencies, implementing effective solutions, and providing guidance on fraud risk management across the organization.
Key Responsibilities:
- Lead strategic development and execution of complex fraud risk management projects and solutions.
- Provide thought leadership on fraud risk requirements based on regulatory guidance.
- Conduct risk assessments and root cause analyses, implementing mitigation plans as needed.
- Anticipate operational inefficiencies and emerging fraud risks, taking proactive measures to address them.
- Act as a subject matter expert on fraud risk management, collaborating with various internal teams and external stakeholders.
- Brief executive management on enterprise projects and initiatives impacting fraud risk.
- Stay updated on regulatory and industry trends to anticipate future training needs in fraud risk management.
- Ensure effective identification, measurement, monitoring, and control of risks associated with business activities.
Required Qualifications:
- Bachelor's degree or equivalent experience in fraud, compliance, risk, audit, or regulatory fields within financial services.
- Minimum of 8 years' experience in operations, including at least 6 years focused on fraud, compliance, risk, audit, or regulatory roles.
- Expert knowledge of relevant laws, regulations, and compliance standards.
- Strong analytical, organizational, and problem-solving skills with attention to detail.
- Excellent communication and collaboration skills across all levels of the organization and with external parties.
- Proven ability to lead and influence in a cross-functional environment.
Preferred Qualifications:
- Experience in Fraud and/or AML (Anti-Money Laundering) functions.
What Sets You Apart
Your experience and expertise in fraud and AML functions will set you apart as a candidate. At USAA, we value individuals who can drive strategic initiatives, navigate regulatory landscapes, and uphold our commitment to excellence in fraud risk management.
Why USAA?
USAA offers more than just a job; we provide a career where you can make a real difference. Our competitive compensation package is designed to attract and retain top talent, ensuring you're compensated fairly based on your skills and experience. We also offer comprehensive benefits that support your physical, financial, and emotional well-being, along with opportunities for career growth and development through continuing education and professional goal planning.
If you're ready to join a team dedicated to serving those who serve our country and their families, apply today and be part of something meaningful at USAA.
Conclusion
USAA is proud to be an Equal Opportunity Employer, fostering an inclusive workplace where diversity is celebrated and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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