Nestoil is Nigeria’s largest indigenous Engineering, Procurement, Construction, and Commissioning (EPCC) company in the Oil and Gas sector. For nearly 30 years, we have been a significant contributor to local content in the industry. With about 2,000 direct employees, Nestoil continues to redefine industry standards in pipeline construction, repairs, and maintenance, along with facilities for dredging, river crossing, and shoreline protection.
Job Opportunity: IT Help Desk Lead
Location: Lagos, Nigeria
Job Description
Nestoil is on an evolutionary journey, changing our story, and we are looking for an experienced IT Help Desk Lead to join our diverse team. In this role, you will work closely with our Strategic Business Units (SBUs) and departments across the Group. Your primary objective is to rapidly resolve technology issues reported through various mediums.
Responsibilities
- Deliver frontline technical support to all staff and partners.
- Foster positive end-user relationships and drive customer satisfaction.
- Promote continuous improvement of Tier 1 support, laptop/desktop administration, and telecom delivery.
- Escalate and resolve software issues with the Applications Development/Support team.
- Define team goals and lead staff to achieve desired results, while being accountable for team performance.
- Implement processes and procedures for supporting all departments.
- Collect feedback to identify and resolve patterns and issues.
- Provide FAQs to customers to ease troubleshooting.
- Develop and maintain a Technical Support knowledge base.
- Manage software and hardware purchases, analyze technology trends, and recommend solutions.
- Supervise employees, monitor their progress and performance, and conduct annual evaluations.
- Establish and implement ITIL standards.
- Analyze business requirements of all departments to determine their technology needs.
- Successfully deliver services and projects on time and within budget.
- Conduct regular check-ins and maintain a safe work environment.
Requirements
- Bachelor's / HND in Computer Science, Information Systems, or a related discipline.
- ITIL Foundations Certification (PMP training/certification is a plus).
- Minimum of 5 years of technical and customer service experience.
- Hands-on experience with various computer software, hardware, and peripherals, including Microsoft 365, SAP ByD, and SuccessFactors.
- Current management experience demonstrating proficiency in leadership techniques.
- Strong communication and interpersonal skills.
- Ability to meet deadlines and accommodate rapidly changing priorities.
- Experience with computer security systems and protocols.
- Intermediate knowledge of computer networks and protocol.
- Systems administration experience.
How to Apply
Interested and qualified candidates should click here to apply.
Conclusion
Joining Nestoil as an IT Help Desk Lead offers an exceptional opportunity to be part of Nigeria's largest indigenous EPCC company in the Oil and Gas sector. This role not only allows you to leverage your technical and leadership skills but also to contribute to the continuous improvement of our technology support services.
If you are passionate about driving customer satisfaction and fostering positive end-user relationships, we encourage you to apply and become a vital member of our dynamic team. Seize this chance to advance your career in a company committed to redefining industry standards and making a significant impact. Apply now and take the next step in your professional journey with Nestoil.
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