Care Coordinators are responsible for performing care management services to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.
Duties and Responsibilities
- Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention.
- Contemporaneously and accurately document calls in the designated PHI system.
- Manage an assigned member caseload who require short-term care coordination and health navigation.
- Work within the interdisciplinary care team to support timely communication of member issues or needs and monitor screening of members effectively to improve quality and cost outcomes.
- Perform outreach calls to members to confirm services are in place.
- Additional duties as assigned.
Minimum Qualifications
- Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience.
- HS diploma/GED.
- Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills.
- Experience working in a fast-paced environment that requires handling multiple priorities simultaneously.
Preferred Qualifications
- Associate's Degree.
- Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child Health Plus benefit products.
- Excellent telephone, organizational, and customer service skills.
- Team player who is organized and detail-oriented.
Hiring Range
- Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
- All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Perks and Benefits
Health and Wellness:
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- Mental Health Benefits
- Pet Insurance
Parental Benefits:
- Birth Parent or Maternity Leave
- Family Support Resources
Work Flexibility:
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks:
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off:
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement:
- 401(K) With Company Matching
- Performance Bonus
Professional Development:
- Internship Program
- Tuition Reimbursement
- Promote From Within
- Access To Online Courses
- Lunch And Learns
- Associate or Rotational Training Program
- Learning and Development Stipend
Diversity and Inclusion:
- Employee Resource Groups (ERG)
- Woman Founded/Led
- Diversity, Equity, and Inclusion Program
Job ID: healthfirst-R018504
Employment Type: Other
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