Vitalvida is a dynamic and fast-growing e-commerce company committed to delivering high-quality products to customers across Nigeria. We prioritize speed, precision, and accountability in all aspects of our operations. Our team is expanding, and we’re on the lookout for highly motivated individuals to join us and contribute to our success.
Job Title: Order Processor
Location: Yaba, Lagos (This is not a remote position)
Accommodation: Staff hostel available for qualified candidates
Job Type: Full-Time
Salary: N70,000 - N100,000 per month (Competitive and based on experience)
About the Role
We’re seeking disciplined, hardworking, and proactive individuals who will excel in customer engagement, sales, and operational processes. At Vitalvida, you will go beyond your defined job description to ensure the company achieves its goals.
This role is not for everyone. If you lack commitment, discipline, or a willingness to work hard, this is not the job for you.
Key Responsibilities
Customer Engagement
- Respond to customer inquiries via WhatsApp, Instagram, and phone calls in a professional and courteous manner.
- Assist customers in placing orders and ensuring their satisfaction.
- Follow up on orders to guarantee successful delivery.
- Resolve issues with delivery agents and customers promptly and efficiently.
Sales and Order Management
- Record customer orders accurately in the CRM system.
- Coordinate with logistics providers to negotiate rates and ensure timely deliveries.
- Assign orders to delivery agents, monitor progress, and track successful deliveries.
- Identify and close sales opportunities to meet or exceed sales targets.
Operational Support
- Provide assistance to other team members whenever needed.
- Take ownership of problems and find solutions, even outside your immediate responsibilities.
- Suggest and implement process improvements to enhance efficiency.
Reporting and Accountability
- Prepare and submit daily sales and end-of-day reports.
- Monitor performance metrics and proactively address challenges.
What We Expect
Competencies
- Ownership Mentality: Take initiative and treat the company’s success as your personal responsibility.
- Hard Work: Dedicate yourself fully during work hours.
- Focus: Avoid distractions such as social media or personal tasks.
- Integrity: Maintain honesty and professionalism in all activities.
- Startup Mindset: Be adaptable and willing to contribute wherever needed.
What We Don’t Want
- Disorganized or inattentive individuals.
- Poor communicators or procrastinators.
- Negative personalities who bring down team morale.
- Rude, impatient, or arrogant behavior toward customers or colleagues.
- Individuals who lack accountability or fail to prioritize customer satisfaction.
Daily Expectations and Performance Targets
- Close a minimum of 40 sales daily or handle 60 customer inquiries.
- Achieve daily KPIs to qualify for performance bonuses and quarterly rewards.
Qualifications
- Previous experience in telesales or customer service is an advantage.
- Proficiency with basic computer applications and CRM tools.
- Strong written and verbal communication skills.
- High level of initiative and ability to self-manage.
- Organized, detail-oriented, and capable of working under pressure.
What You Will Learn and Do in Your First 30 Days
Day 1:
- Comprehensive training on CRM tools and customer interaction.
Weeks 1–2:
- Conduct daily audits and master your responsibilities.
- Begin handling customer orders and inquiries with accountability.
Probation Policy: Failure to meet expectations within the probation period will result in termination.
How to Apply
If you’re serious, hardworking, and ready to contribute to Vitalvida’s growth, we’d love to hear from you. Uncommitted or lazy candidates should not apply.
To apply:
Send your CV to admin@vitalvida.ng with the subject line:
“Order Processor – [Your Name]”
Confirmation Question:
To ensure you’ve read this job ad thoroughly, include the answer to this question in your email: “How many sales are you expected to close daily?”
Conclusion
Joining Vitalvida means becoming part of a dynamic and fast-paced environment where your skills, hard work, and dedication will be recognized and rewarded. This role is ideal for individuals who thrive in a results-driven culture and are passionate about delivering exceptional customer service. At Vitalvida, you won’t just work a job you’ll be part of a growing company that values accountability, teamwork, and innovation.
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