As a recent pharmacy technician graduate, preparing for common interview questions can boost your confidence and help you make a positive impression on potential employers. Nervousness is natural, but thorough preparation can alleviate anxiety and showcase your readiness for the role.
Here's a comprehensive list of pharmacy technician interview questions and sample answers to guide your preparation:
Pharmacy Technician Interview Q & A
Here are some of the interview questions to expect:
1. Tell us a bit about you.
Answer
I’m a hardworking person who enjoys helping others. I’m good at following instructions and paying attention to details, which is why I like being a pharmacy technician.
2. What do you know about our pharmacy?
Answer
I know that your pharmacy is known for excellent customer service and has a wide range of health services, which interests me.
3. Why do you want to work here?
Answer
I want to work here because I’ve heard great things about your customer care and the team environment. I believe I can learn a lot and contribute positively.
4. Why did you leave your last job as a pharmacy technician?
Answer
I left my last job because I was looking for a place where I could grow more, learn new things, and face new challenges.
5. What part of your job do you enjoy the most?
Answer
I enjoy my job enormously since I have always wanted to be a part of the healthcare industry and have been interested in the wonders these medicines can do.
My favorite part is interacting with the clients, preparing the medications for them, and describing to them how to take the medicines.
6. What are your biggest strengths?
Answer
I’m very organized and detail-oriented, and I have good communication skills, especially when explaining complex information simply.
7. What is the significance of confidentiality in your profession?
Keeping the patient’s information undisclosed is very essential, given that as a pharmacy technician, I have complete access to a customer’s private details.
I must keep all information confidential because it is morally wrong to reveal information that the patient has trusted me with.
8. How would you deal with a difficult customer?
Answer
I usually stay calm and polite, even in a tough situation; I am composed and unruffled while solving a problem.
9. What pharmacy software are you familiar with?
Answer
I’ve had experiences with a few of the pharmacy systems like RX30 and Pharmaserv. I can master them even if I am new to them.
10. In what way is providing good customer service significant for a pharmacy technician?
Answer
Good customer service is the key to it because patients feel that they are cared for and safe.
It is necessary to listen carefully, be patient, and provide comprehensible information to ensure that they feel comfortable with us as their healthcare providers.
11. Do you have any experience of dealing with an unhappy customer? What did you do?
Answer
Yes, a customer was not happy with the long waiting time once.
I acknowledged the mistake, explained the reason for the delay, and promised that we were doing our best to fix it.
They were glad to be listening to somebody sincere and considerate.
12. Suppose the person’s medicine gets delayed, what then?
Answer
I would clarify the reason for the delay in a calm manner, provide a precise time frame when it will be completed, and express my apologies for the inconvenience.
13. How will you handle the situation if you have a suspicion that someone does not stick to the prescribed drug treatment?
Answer
I would try to be as delicate as possible and propose that they talk with the pharmacist about their medication review or how to use the drugs correctly so that they can be safe.
14. What does it need for a doctor to stay up with the new drugs and techniques?
Answer
I try to read pharmacy journals, attend training sessions, and occasionally take part in online forums to keep up to date.
15. What is the process of assuring that a drug would not interact with the other medicine a customer is taking?
Answer
I always look up the customer’s medication history as well as the pharmacy system for any possible interactions. I consult my pharmacist if any doubts arise.
16. What are your strategies when it’s busy?
Answer
I plan tasks, keep myself organized, and communicate with my colleagues so that we can all work in a coordinated way and help as many customers as we can.
17. Do you think that pharmacies will be different in a few years? How?
Answer
I believe that there will be more online services and home deliveries. In addition, more pharmacy technicians could be involved in the health advice.
18. What are the key points of medicines storage?
Answer
It is imperative to maintain the right temperature, ensure they are in place, and have them arranged in such a way as to check the expiry dates.
19. What is the most effective way to ensure that you read the prescriptions correctly?
Answer
I always take the time to verify the prescription details, measure accurately, and get a pharmacist’s second check before handing it to a customer.
20. Have you ever suggested something to a pharmacist? What was it?
Answer
Yes, I suggested we rearrange the work area to improve workflow. We worked together to make changes that helped us work more efficiently and safely.
We hope that this list of questions and answers for pharmacy technicians will be useful to you.
It would be beneficial to forward this information to your friends who may also require it.
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