Premier Service Manager Position at Standard Chartered Bank

Job Title: Premier Service Manager
Location: Lagos
Employment type: Full-time
Job ID: 9248
Area of interest: Governance, Risk Management & Compliance
Work style: Office Working
Opening date: 19th Sep 2024

Job Responsibilities

Client Service

• Act as the primary contact for Premier clients, offering professional advice and resolving enquiries and complaints.
• Maintain a high standard of client service, ensuring improved and lasting relationships.
• Collaborate with internal stakeholders for end-to-end resolution of client queries.

Premier Service Management

• Leverage client insights to identify service improvements and opportunities for up-selling and cross-selling.
• Participate in periodic service reviews to enhance service delivery for Premier clients.
• Provide proactive client updates and conduct product/channel training.

Risk & Control

• Adhere to the Operational Risk Framework, ensuring compliance with money laundering prevention procedures.
• Ensure full compliance with internal policies, regulations, and the Group Code of Conduct.

Operational Excellence

• Drive service and efficiency improvements and facilitate best practice transfer.

Conduct

• Embed the Group’s values and ensure compliance with the highest ethical standards.

Key Relationships

• External clients
• Operations teams and RMs
• Segment Service Managers
• Technology partners and country CIO

Qualifications

• Bachelor’s / University Degree
• Experience in Client/Customer Service, Banking Operations, and Cash Management
• Proficiency in English

Technical Competencies

• Excel, clear communication, problem-solving, relationship building, empathy, and effective listening.

What We Offer

• Competitive salary and benefits aligned with our Fair Pay Charter.
• Flexible working options and proactive wellbeing support.
• Access to digital learning and reskilling opportunities.
• Retirement savings, medical and life insurance, and more.
• Inclusive work environment that values diversity and inclusion.

How to Apply

Interested candidates should click here to apply.

Conclusion

Joining Standard Chartered Bank as a Premier Service Manager offers a unique opportunity to make a meaningful impact in the banking sector. With a commitment to client satisfaction, operational excellence, and compliance, you will play a vital role in enhancing client relationships and driving service improvements.

If you are passionate about delivering top-notch service and thrive in a dynamic, inclusive environment, we invite you to apply and be part of a prestigious international bank that values diversity and growth. Take the next step in your career with us today!