Job Title: Premier Service Manager
Location: Lagos
Employment type: Full-time
Job ID: 9248
Area of interest: Governance, Risk Management & Compliance
Work style: Office Working
Opening date: 19th Sep 2024
Job Responsibilities
Client Service
- Act as the primary contact for Premier clients, offering professional advice and resolving enquiries and complaints.
- Maintain a high standard of client service, ensuring improved and lasting relationships.
- Collaborate with internal stakeholders for end-to-end resolution of client queries.
Premier Service Management
- Leverage client insights to identify service improvements and opportunities for up-selling and cross-selling.
- Participate in periodic service reviews to enhance service delivery for Premier clients.
- Provide proactive client updates and conduct product/channel training.
Risk & Control
- Adhere to the Operational Risk Framework, ensuring compliance with money laundering prevention procedures.
- Ensure full compliance with internal policies, regulations, and the Group Code of Conduct.
Operational Excellence
- Drive service and efficiency improvements and facilitate best practice transfer.
Conduct
- Embed the Group’s values and ensure compliance with the highest ethical standards.
Key Relationships
- External clients
- Operations teams and RMs
- Segment Service Managers
- Technology partners and country CIO
Qualifications
- Bachelor’s / University Degree
- Experience in Client/Customer Service, Banking Operations, and Cash Management
- Proficiency in English
Technical Competencies
- Excel, clear communication, problem-solving, relationship building, empathy, and effective listening.
What We Offer
- Competitive salary and benefits aligned with our Fair Pay Charter.
- Flexible working options and proactive wellbeing support.
- Access to digital learning and reskilling opportunities.
- Retirement savings, medical and life insurance, and more.
- Inclusive work environment that values diversity and inclusion.
How to Apply
Interested candidates should click here to apply.
Conclusion
Joining Standard Chartered Bank as a Premier Service Manager offers a unique opportunity to make a meaningful impact in the banking sector. With a commitment to client satisfaction, operational excellence, and compliance, you will play a vital role in enhancing client relationships and driving service improvements.
If you are passionate about delivering top-notch service and thrive in a dynamic, inclusive environment, we invite you to apply and be part of a prestigious international bank that values diversity and growth. Take the next step in your career with us today!
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