The African Union (AU), a continental body comprising 55 member states, was officially launched in 2002, succeeding the Organization of African Unity (OAU). We are committed to an Integrated, Prosperous, and Peaceful Africa, driven by its own citizens and representing a dynamic force globally.
Position: Receptionist (AU-SAFGRAD)
Requisition ID: 2382
Location: Ouagadougou, Burkina Faso
Job Grade: GSA4
Contract Type: Regular
Division: AU-SAFGRAD
Reports to: Finance and Administrative Officer, AU-SAFGRAD
Directorate/Department/Organ: DARBE
Purpose of the Job
As a Receptionist at AU-SAFGRAD, you will be the first point of contact for visitors, guests, and callers, ensuring a hospitable and efficient experience. Your role will include managing communication and administrative tasks to support the smooth operation of the office.
Main Responsibilities
- Greet and assist guests upon arrival.
- Direct visitors to the appropriate person or office.
- Manage incoming telephone calls and communications.
- Maintain a tidy and presentable reception area.
- Operate and maintain telecommunication systems.
- Keep records of mail and courier deliveries.
- Provide messenger and liaison services.
- Support meetings and handle data entry tasks.
- Offer accurate information and maintain updated employee directories.
- Assist with logistical arrangements for meetings and workshops.
Specific Responsibilities
- Offer a professional and friendly welcome to visitors.
- Address inquiries about directions, schedules, and general office information.
- Ensure security protocols are followed and visitors sign in.
- Coordinate logistical arrangements for meetings and manage appointment scheduling.
Academic Requirements and Relevant Experience
- Diploma (Bac +2) or Bachelor’s (Bac +3) Degree in Secretarial Studies or Office Management.
- Three years of experience for a Diploma holder or two years for a Bachelor’s holder.
- Experience with international organizations is advantageous.
Required Skills
- Excellent interpersonal and communication skills.
- Strong organizational and planning abilities.
- Proficiency in Microsoft Office Suite.
- Fluency in French (knowledge of additional AU languages is a plus).
- Discretion in handling confidential information.
Leadership and Competencies
- Building relationships and communicating with impact.
- Conceptual thinking and drive for results.
- Commitment to continuous improvement.
Tenure of Appointment
Regular term contract for three years, with the first twelve months as a probationary period. The contract may be renewed based on performance.
Gender Mainstreaming
The AU Commission encourages qualified women to apply. Candidates from less represented AU member states are also strongly encouraged to apply.
Language Requirements
Proficiency in one of the AU working languages (Arabic, English, French, Portuguese, Kiswahili, Spanish) is mandatory.
Remuneration
Indicative basic salary of USD 12,834 per annum, plus post adjustment, housing allowance, and education allowance for eligible dependents.
How to Apply
Interested candidates should apply online HERE and download the CV template HERE.
Application Deadline: October 4, 2024, at 11:59 p.m. EAT.
Note: Only candidates who meet the job requirements and are selected for interviews will be contacted. Ensure to submit a completed application with all required documents.
Conclusion
This is a unique opportunity to join the African Union-SAFGRAD as a Receptionist in Ouagadougou, Burkina Faso, and contribute to the mission of fostering an integrated, prosperous, and peaceful Africa. As the first point of contact for visitors and callers, you will play a crucial role in ensuring a welcoming and efficient environment.
If you meet the qualifications and are passionate about supporting the African Union’s objectives, we encourage you to apply by the deadline of October 4, 2024. Take the next step in your career with us and be part of a dynamic team dedicated to making a positive impact on the continent.
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