At PNC, we believe our people are our greatest asset, setting us apart and driving our success in every market we serve. Our commitment is to deliver exceptional experiences for our customers, supported by a collaborative and inclusive workplace culture where every team member feels valued and empowered to contribute. Joining us as a full-time Regional Banker/Teller (RRT) member based in Ocean City, Maryland, means you'll play a vital role in our Regional Resource Team, supporting multiple branches across PNC's Retail Market.
Job Description
As a Regional Banker/Teller (RRT) at PNC, you'll engage proactively in sales and customer service activities to enhance the financial well-being of our customers and foster loyalty. Your responsibilities will include conducting teller transactions, promoting bank products, and identifying opportunities for referrals. Collaborating with our ecosystem partners, you'll help expand our customers' share of wallet while positioning PNC solutions to drive revenue growth and client satisfaction.
Key Responsibilities
- Enhancing Customer Experience: Identify opportunities to improve customers' financial well-being through personalized solutions and foster long-term loyalty.
- Proactive Sales: Drive sales through outbound interactions, service to sales approaches, and effective lobby engagement, ensuring every customer interaction advances their financial goals.
- Customer Education: Educate customers on digital banking tools and resources to manage their financial transactions efficiently.
- Problem Solving: Apply your knowledge of PNC products and procedures to effectively resolve customer issues and reinforce customer loyalty.
- Risk Management: Adhere to policies and procedures to manage operational risk, ensuring all transactions are conducted accurately and securely.
Required Skills and Qualifications
Preferred Skills:
- Accountability
- Banking Experience
- Client Loyalty Development
- Customer Experience (CX) Enhancement
- Proactive Sales Approach
- Technological Proficiency
Competencies:
- Banking Products Knowledge
- Digital Awareness
- Effective Communication
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending Expertise
- Selling Techniques
- Understanding Customer Needs
Work Experience:
- Typically requires 1+ years of relevant experience; high school diploma or GED required. Equivalent combinations of education and experience will also be considered.
Education:
- No degree required; relevant certifications or specialized training beneficial.
Licenses:
-
Candidates under consideration will undergo background checks as per Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive benefits package to support your well-being and career growth, including:
- Medical, dental, and vision coverage
- Life insurance for employees and dependents
- Short and long-term disability protection
- 401(k) with company match, pension, and stock purchase plans
- Educational assistance and tuition reimbursement programs
- Wellness initiatives with financial incentives
Diversity and Inclusion
At PNC, we are committed to fostering an inclusive workplace where diversity is celebrated and accessibility is prioritized. We provide reasonable accommodations for applicants and employees with disabilities to ensure equal opportunities.
Equal Employment Opportunity
PNC provides equal employment opportunities to all qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories under applicable law.
Application
To explore this opportunity further and join our team, apply via our website with Job ID PNC-R160618. For more details on benefits and our commitment to diversity, visit pncbenefits.com.
Conclusion
Joining PNC as a Regional Banker/Teller (RRT) offers not just a job, but a pathway to enriching customer experiences and driving financial success. At PNC, we are committed to fostering an inclusive environment where every employee's contributions are valued, and where customer satisfaction is paramount.
As a member of our team, you'll have the opportunity to grow professionally, leverage cutting-edge banking solutions, and make a meaningful impact on the lives of our customers. Explore the possibilities with PNC and embark on a rewarding career journey with us today.
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