Perfection Motor, a prominent subsidiary of the Lee Group of Companies, proudly operates in partnership with FAW China, holding exclusive rights to market FAW heavy-duty trucks throughout Nigeria. Since our inception in 2013, we have made remarkable strides in establishing a robust presence in the market. Our facilities in Ikeja include a state-of-the-art head office, a fully equipped workshop, a dedicated parts department, and a modern SKD assembly plant.
We are excited to announce an opening for a Service Advisor to join our dynamic team in Kano. This full-time role is pivotal to ensuring our customers receive exceptional service and support.
Job Title: Service Advisor
Location: Kano
Employment Type: Full Time
Key Responsibilities
- Address customer inquiries regarding service outcomes, appointment scheduling, vehicle drop-off, and pick-up.
- Provide expert advice on warranty protections, cost-saving opportunities, and the benefits of trading in versus repairing trucks.
- Collaborate with mechanics to discuss repairs, explore cost-effective alternatives, and provide accurate repair time estimates.
- Attract new customers and actively market the dealership’s services to them.
- Test drive trucks to verify that repairs meet our quality standards.
- Resolve customer complaints effectively post-repair and inform customers about service updates or vehicle pick-up.
- Foster and maintain positive customer relationships to encourage repeat business.
- Oversee the dealership's workflow and scheduling to ensure efficient operations.
- Greet customers, explain the range of services offered, and document truck issues to relay to mechanics.
- Perform additional tasks as assigned by the Manager.
Requirements
- Proficiency in industry-specific software (e.g., Autological software).
- Proven experience as a service advisor or in a similar role.
- Strong organizational, decision-making, and problem-solving skills.
- Exceptional customer service, interpersonal, and communication abilities.
Competencies
- Willingness to Learn: Open to continuous learning and skill enhancement.
- Organization: Maintain a clean and organized work environment.
- Teamwork: Ability to work collaboratively with others.
- Health and Safety: Adhere to health and safety protocols in the workshop.
- Multitasking: Capable of managing multiple tasks simultaneously and understanding various aspects of the office environment.
Salary: ?80,000 - ?100,000 monthly
How to Apply
Interested and qualified candidates should send their applications and detailed CV (in MS Word and PDF formats) to: deborah.james@perfection-motor.com with the job title as the subject line of the email.
Application Deadline: October 20, 2024
Conclusion
Join us at Perfection Motor, where your skills and enthusiasm will drive the future of heavy-duty truck service excellence!
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