Lenovo, the world's leading PC vendor, is not just the fastest-growing company in our field; we're also a pioneer in genuine innovation. We create and build technology and services that inspire progress globally. At Lenovo, we are committed to fostering an entrepreneurial environment where your talents are challenged, and your efforts are recognized and rewarded. We are the forward-thinking innovators who continually push boundaries, knowing that true trailblazers never stand still. No matter which team you're a part of, at Lenovo, you have the opportunity to make a real impact.
Our Intelligent Devices Group (IDG) at Lenovo houses our PC and Smart Devices divisions. We invest in high-growth segments like workstations, gaming, visuals, and thin and light devices while pioneering new innovations in smart device categories. We are also exploring cutting-edge opportunities across AR/VR, artificial intelligence (AI), Internet of Things (IoT), security, and as-a-service solutions.
We are recruiting to fill the position below:
Job Title: Service Delivery Professional
Requisition ID: WD00068080
Location: Ikoyi, Lagos
Career Area: Services
Working Time: Full-time
Job Description
As the Service Delivery Professional at Lenovo, you will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Nigeria and surrounding countries. Based in Lagos, Nigeria, you will serve as the focal point for Commercial and Consumer Services and report to our Service Delivery Leader for META. Your role will involve participating in weekly collaborative planning calls and meetings, ensuring top-tier service delivery through our network of service providers.
Key Responsibilities
- Oversee service delivery to our Commercial and Consumer segment customers via a network of service providers.
- Manage KPIs and operational performance of service providers delivering repair services on behalf of Lenovo.
- Support Premier and Premium Services delivery by coordinating with the relevant teams.
- Participate in periodic key customer account and partner reviews alongside the Sales team.
- Utilize service performance metrics to drive continuous improvement, enhancing partner performance and ensuring an exceptional customer experience.
- Address customer complaints, ensuring they are logged and directed to the correct teams for timely resolution.
- Support resellers, distributors, and internal Lenovo sales teams in the market.
- Identify and capitalize on opportunities for Services Sales and Upsell.
- Lead projects aimed at enhancing customer experience, partner experience, cost savings, and operational excellence in your territory and surrounding regions.
- Contribute to performance reviews with Executive, Country leadership, and Sales teams, focusing on operational performance and implementing targeted improvement plans.
Position Requirements
- A minimum of 5 years of experience in a service-delivery role within the IT industry, managing a network of service partners.
- Proficiency in written and spoken English; knowledge of French is an added advantage.
- Willingness to travel.
- Strong understanding of business finance, service delivery KPI measurements, customer requirements, and expectations for delivering high-quality service.
- In-depth knowledge of typical Services and Warranty legal terms and conditions relevant to the region, as well as PC/Tablet technical knowledge.
How to Apply
Interested and qualified candidates should click here to apply.
Conclusion
If you're a dynamic professional with a passion for service delivery and a proven track record in IT, this is your chance to join Lenovo, the global leader in PC technology. As a Service Delivery Professional, you'll play a pivotal role in ensuring excellence in service for our Commercial and Consumer segments across Nigeria and beyond. With Lenovo, you'll be part of a forward-thinking team where innovation meets impact. Don't miss the opportunity to advance your career in a company that values entrepreneurial spirit and rewards excellence. Apply now and make your mark in a company that's shaping the future of technology.
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