Job Type: Full Time
Exempt/Non-Exempt: Hourly
Position Description
Primary Duties and Responsibilities
- Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members.
- Receive call information and respond to the scene of disablement.
- Identify the problem, verify AAA membership, and provide services such as tire changes, fuel delivery, battery services, minor mechanical adjustments, and lockout services.
- Arrange for or tow the vehicle following specific instructions from the tow manual.
- Conduct pre and post-trip DOT checklists, clean the service vehicle regularly, and track daily activities.
- Maintain a safe driving record and DOT certification.
- Report all driving infractions to management.
- Maintain member satisfaction and achieve performance goals.
- Provide support at special events.
Supervisory Responsibilities: None
Required Qualifications
- High school diploma or equivalent (GED).
- Valid state driver's license with minimal infractions.
- Valid Illinois C-Non CDL driver's license (if applicable).
- Successful completion of drug screening, MVR, criminal background check, and DOT health screenings.
Experience
- Customer service experience with effective communication skills.
- Ability to meet/exceed customer expectations.
Knowledge and Skills
- Operate service vans or tow trucks safely.
- Lift materials weighing up to 75 pounds.
- Utilize GPS and maps to locate breakdown locations.
- Read and interpret AAA emergency road service rules and benefits.
- Maintain accurate records and work independently.
- Perform basic math calculations.
- Complete AAA training programs.
- Support team efforts to achieve departmental goals.
Preferred Qualifications
- Experience in servicing vehicles and providing roadside assistance.
- Prior tow truck driver or roadside service experience.
- Commercial driving experience.
Work Environment
- Primarily provides roadside service with frequent exposure to road hazards and temperature extremes.
- Minimal time in a temperature-controlled office environment.
Who We Are
Become a part of something bigger with AAA The Auto Club Group (ACG). We provide membership, travel, insurance, and financial services to 14+ million members across 14 states and 2 U.S. territories. As part of the AAA federation, we are the second-largest AAA club in North America. We are committed to innovation, quality service, and a highly skilled workforce. Join us to experience a welcoming and inclusive work environment.
Important Note
ACG offers a market-competitive pay structure to attract and retain excellent talent. Compensation is based on geographic pay differentials and other factors associated with the job and job level. Reasonable accommodations are available for qualified applicants.
Equal Opportunity Employer
The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Reliable attendance is essential.
Application
Apply now to join AAA The Auto Club Group as a Tow Truck Driver. Click the "Quick Apply" button to submit your application.
Perks and Benefits
Health and Wellness
- Mental Health Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA with Employer Contribution
- Pet Insurance
Parental Benefits
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Leave of Absence
- Volunteer Time Off
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- Performance Bonus
- Relocation Assistance
- 401(K) with Company Matching
Professional Development
- Lunch and Learns
- Leadership Training Program
- Promote from Within
- Access to Online Courses
- Mentor Program
- Shadowing Opportunities
- Tuition Reimbursement
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Conclusion
Joining AAA The Auto Club Group as a Tow Truck Driver means becoming part of a dedicated team that values excellence, innovation, and member satisfaction. With a strong commitment to providing top-notch roadside assistance, AAA offers a dynamic work environment that fosters professional growth and development.
Whether you are looking to leverage your existing skills or seeking new challenges, AAA provides comprehensive benefits, flexible work options, and a culture of inclusivity and support
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