Bellagio Airline is an indigenous airline in Nigeria offering both passenger flights and cargo operations. Our aspiration is to become the leading provider of passenger service within the Nigerian and African aviation sub-sector. We are committed to consistently delivering world-class services through technology, strategic partnerships, and professionalism.
Job Title: Station Manager
Locations: Abuja (FCT), Kano, Lagos, and Port Harcourt - Rivers
Employment Type: Full-time
Roles and Responsibilities
- Leverage Bellagio Airline’s brand equity as a reliable value carrier at the airport level.
- Ensure operational efficiency and achieve stipulated turnaround times with an average monthly on-time performance (OTP) target set by management.
- Deliver superior customer service by ensuring station staff comply with Bellagio Air customer service standards, are adequately trained, and are effective in service recovery.
- Maintain adherence to safety standards by all staff, including third-party service providers and ramp drivers/vehicles.
- Implement Standard Operating Procedures (SOPs) as reflected in the approved Airport Services Manual, addressing audit findings through corrective and preventive actions.
- Liaise with stakeholders such as the Contact Centre, Security, Facilities & Logistics, Commercial Department, and third-party service providers for seamless daily operations.
- Optimize ticket sales and ancillary services on assigned routes.
- Conduct monthly strategic meetings to achieve performance indicators, including monthly KPIs for OTP, ancillary revenue, and ticket sales.
- Regularly review airport operations processes and provide recommendations to the Head of Ground Operations for enhancing customer experiences.
- Participate in recruitment activities and conduct timely staff evaluations to ensure new hires align with the company culture.
- Identify and mitigate gaps in processes to prevent fraudulent activities at the airport.
- Ensure compliance with all assignments from the Head of Ground Operations (HOG).
- Share insights and analytics with HOG to increase revenue via ticket sales and ancillaries at airports.
- Adhere to the allocated budget for the station, suggesting cost-efficiency measures to HOG.
- Display the ability to execute Bellagio Air’s Emergency Response Plan in case of incidents/accidents.
- Ensure manpower availability for effective station functioning with a focus on cross-utilization of the team.
Requirements
- Fluency in English.
- Creative and proactive personality with a “can-do” attitude.
- Experience in delivering company KPIs.
- Time flexibility and willingness to travel.
- Understanding of civil aviation authority regulations and IATA ground handling concepts.
- Airside safety awareness; IATA certification is advantageous.
Desirable Qualifications
- Experience in compliance & quality management as a Quality Auditor or similar.
- Advanced computer skills and attention to detail.
- 3+ years of experience in airline ground operations and/or ground handling, preferably in a supervisory role.
How to Apply
Interested and qualified candidates should click here to apply.
Application Deadline: October 14, 2024.
Conclusion
Joining Bellagio Airline as a Station Manager offers a unique opportunity to be part of a dynamic and growing indigenous airline in Nigeria. With a commitment to excellence and a focus on delivering world-class services, you’ll play a pivotal role in enhancing customer experiences and operational efficiency within the aviation sector.
If you possess the necessary skills and a passion for the airline industry, we encourage you to apply and contribute to our mission of becoming the number one provider of passenger services in Nigeria and Africa. Don’t miss out on this chance to elevate your career, submit your application by October 14, 2024, and become part of the Bellagio Airline family!
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