The Support Coordinator plays a crucial role in providing non-clinical assistance to care and case managers. This position involves creating cases, managing events, conducting telephonic outreach, and coordinating various tasks related to member care.
These tasks include communication with members, providers, and community-based organizations, along with handling mailings, faxing clinical requests, and forwarding Individual Health Care Plans. The Support Coordinator works within a designated clinical team such as Care Management, Utilization Management, or Behavioral Health—and may be responsible for additional departmental duties as needed.
Key Responsibilities
- Conduct telephonic outreach to members, assisting with benefit inquiries, scheduling appointments, and conducting initial assessments to identify potential health risks requiring further intervention.
- Serve as a liaison with healthcare providers, handling authorization requests, referrals, scheduling of tests or visits, and faxing of care plans.
- Ensure accurate and timely documentation of all member-related information in compliance with internal policies.
- Efficiently manage a large caseload, addressing member needs while optimizing quality of care and cost outcomes.
- Act as a point of contact for screening and identifying risk factors for members and escalating calls to higher-level care when necessary.
- Ensure timely communication of member concerns to care managers to support ongoing care management.
- Assist with any additional tasks as assigned.
Qualifications
Minimum Requirements
- High School Diploma or GED equivalent.
Preferred Qualifications
- Proficiency with basic Microsoft Word and Excel.
- Multilingual skills preferred—Spanish, Russian, French, Creole, Mandarin, Cantonese.
- Experience in managed care, particularly in a Call Center or Care/Case Management Department.
- Familiarity with documenting calls and member interactions in computer systems.
- Knowledge of medical terminology.
Regulatory or Compliance Activities: Not applicable.
Licensing or Certification: Not required.
Compensation and Benefits
Hiring Range
- Greater New York City Area (NY, NJ, CT): $39,208 - $52,000
- All Other Approved Locations: $34,091 - $49,920
The final salary offer will be determined based on the candidate’s experience, education, and qualifications, along with other relevant factors. In addition to competitive compensation, Healthfirst offers a comprehensive benefits package including medical, dental, and vision coverage, life insurance, 401(k) matching, and various employee incentive programs. All benefits are subject to eligibility.
Employee Benefits
- Health & Wellness: Health, dental, and vision insurance; short-term and long-term disability coverage; life insurance; HSA/FSA options; fitness subsidies; and mental health benefits.
- Parental Benefits: Maternity leave and family support resources.
- Work Flexibility: Remote and hybrid work opportunities.
- Office Life & Perks: Commuter benefits, casual dress code, company outings, holiday events, and happy hours.
- Vacation & Time Off: Paid vacation, holidays, personal/sick days, and volunteer time off.
- Financial & Retirement Benefits: 401(k) with company matching, performance bonuses, and pet insurance.
- Professional Development: Tuition reimbursement, internship programs, access to online courses, and internal promotional opportunities.
- Diversity & Inclusion: A strong commitment to diversity with employee resource groups, and a dedicated Diversity, Equity, and Inclusion Program.
Equal Opportunity Employment Statement
Healthfirst is an equal opportunity employer and evaluates all candidates without regard to race, religion, gender identity, sexual orientation, age, disability, military or veteran status, or any other protected category under Federal, State, or Local laws. We are dedicated to creating an inclusive and diverse workforce.
Application Information
To apply, interested candidates should click on the link to apply.
Conclusion
The Support Coordinator position at Healthfirst offers an exciting opportunity to contribute to meaningful work in the healthcare industry, supporting both members and care teams. With a focus on non-clinical coordination, this role is essential in improving the quality of care and ensuring positive outcomes for members.
Healthfirst values its employees, offering a comprehensive benefits package, professional growth opportunities, and a strong commitment to diversity and inclusion. If you're passionate about healthcare and thrive in a collaborative environment, we encourage you to apply and become part of a team that makes a difference in the lives of those we serve.
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