The Team Lead is responsible for hands-on leadership over the Clinical Support Operations departments. The Clinical Support Operations unit provides critical administrative and back-office support to the Clinical Operations departments such as member outreach, support authorization creation, provider outreach, clerical support, and more.
Duties & Responsibilities
- Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in terms of quality, timeliness, accuracy, and consistency.
- Allocates, monitors, and assigns resources while delegating and monitoring workloads.
- Assists Leaders with reviewing team performance and implements continuous process improvement and quality initiatives.
- Exercises judgment within defined procedures and policies to determine appropriate actions and administer departmental policies.
- Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions.
- Assists Manager in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example.
- Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations on resolving issues.
- Team Leader will rotate through the Clinical Operation departments over time, learning the different functions in support of the department's operating model.
- Additional duties as assigned.
Minimum Qualifications
- High School Diploma or GED
Preferred Qualifications
- Associate's or Bachelor's degree
- Supervisory or training experience
- Relevant work experience
- Demonstrated professionalism and leadership skills with the ability to develop, direct, and support a team
- Time management, critical/creative thinking, and problem-solving skills
- Communication skills, both written and verbal
- Adept at planning, organizing, and executing
- Ability to build and enhance team productivity
- Ability to effectively manage performance and set and achieve goals
- Intermediate Outlook, Word, Excel, and PowerPoint skills
Hiring Range
- Greater New York City Area (NY, NJ, CT residents): $57,408 - $76,960
- All Other Locations (within approved locations): $49,795 - $72,800
Additional Information
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses, and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved.
- Job ID: healthfirst-R018364
- Employment Type: Other
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Fitness Subsidies
- Mental Health Benefits
- Pet Insurance
Parental Benefits
- Birth Parent or Maternity Leave
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) with Company Matching
- Performance Bonus
Professional Development
- Internship Program
- Tuition Reimbursement
- Promote From Within
- Access to Online Courses
- Lunch and Learns
- Associate or Rotational Training Program
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Woman Founded/Led
- Diversity, Equity, and Inclusion Program
Conclusion
Joining Healthfirst as a Team Lead in Clinical Support Operations offers a unique opportunity to lead a dedicated team, drive operational excellence, and make a meaningful impact in the healthcare industry. With a competitive salary and a comprehensive benefits package, you will have the support and resources needed to excel in your role.
If you are passionate about leadership, process improvement, and supporting clinical operations, we encourage you to apply and become a part of our dynamic and inclusive team. At Healthfirst, we are committed to fostering a culture of growth, innovation, and collaboration. Take the next step in your career with us and help shape the future of healthcare.
See Also:
- Quality Assurance Operations Auditor at HEALTHFIRST
- Senior Infrastructure Engineer at SIEMENS DIGITAL INDUSTRIES SOFTWARE
- AWS Platform Architect at SNOWFLAKE
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