Paga is a licensed financial services company and a leading payments provider in Nigeria. With a mission to make it easy for one billion people to access and use money, Paga is leveraging the ubiquity of mobile phones to create a digital ecosystem that simplifies financial access for everyone. We're committed to transforming the way people send and receive money, and we are currently recruiting for a key role within our growing company.
Job Title: Technical Account Manager
Location: Yaba, Lagos
Job Type: Full-Time
Sector: Financial Services
Reporting Line: General Manager, Platform as a Service
About the Role
The Technical Account Manager (TAM) will be responsible for managing the sales pipeline, acquiring new partners, and optimizing relationships with existing partners. Reporting to the General Manager, Platform as a Service, this role will focus on driving the developer solution business and ensuring the success of our clients’ technical needs. TAMs will manage relationships with key partners to grow the business and deliver optimal solutions to our clients.
Responsibilities and Tasks
- Sales Pipeline Management: Drive new business acquisition and ensure successful partner activation.
- Client Relationship Building: Develop strong relationships with key customer stakeholders and sponsors.
- Technical Support: Provide pre- and post-activation technical support for clients.
- Product Status Communication: Share product updates with the team and stakeholders.
- Cross-Department Liaison: Collaborate with departments like legal, marketing, finance, and customer support.
- 24/7 Partner Support: Ensure clients and partners have round-the-clock access to support.
- Training and Query Resolution: Educate customers on the developer solution and resolve product-related inquiries promptly.
- Performance Reporting: Provide stakeholders with insights into product performance.
- Business Development: Lead efforts to explore new business opportunities in Nigeria, Africa, and beyond.
Minimum Qualifications
- Educational Background: Bachelor’s Degree in Computer Science, Engineering, or related fields.
- Experience: Minimum of 3 years in business development, sales, or technical support with a focus on international clients.
- Skills:
- Proficiency in API testing tools
- Strong people management, technical, and sales skills
- Commercial awareness and experience managing global contracts
- Excellent written and oral communication skills
- Self-motivation with the ability to work with minimal supervision
How to Apply
If you're ready to join a leading financial technology company and take on a key role in shaping Paga’s developer solutions, apply now to be considered for the position of Technical Account Manager.
Conclusion
Paga offers an exciting opportunity for skilled professionals looking to make an impact in the financial services and technology space. As a Technical Account Manager, you’ll be at the forefront of managing strategic partner relationships, driving business growth, and providing essential technical support for our developer solutions. With a dynamic work environment, the chance to influence the company’s direction across Nigeria and beyond, and the ability to be part of a purpose-driven company, Paga is the ideal place for individuals passionate about innovation and customer success.
If you’re ready to contribute to Paga’s mission of simplifying financial access for millions, we encourage you to apply today and take the next step in your career.
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